Document Version: 2.1 | Effective Date: March 2026
ImpexShips operates a sophisticated logistics orchestration platform bridging independent suppliers, wholesale buyers, and certified global transporters. This policy delineates the shipping frameworks, liability assignments, and transit timelines governing all transactions facilitated through our marketplace.
1.1 International Freight: For cross-border transactions, bulk orders and heavy LCL/FCL shipments are routed through our network of registered international sea and air freight forwarders. Smaller international parcels are shipped via certified international courier companies (e.g., DHL, FedEx, UPS) or International Speed Post.
1.2 Domestic Transit: Domestic shipments within the primary operating territory are transported utilizing verified regional fleet operators, registered domestic courier networks, or surface logistics providers, depending on the volumetric weight and nature of the goods.
2.1 Standard Dispatch: Upon successful payment verification and order confirmation, sellers are obligated to process, pack, and hand over the consignment to the designated transporter. The standard dispatch window is 3-5 business days, unless a different manufacturing or dispatch lead time was explicitly agreed upon during the RFQ/checkout process.
2.2 Transit Duration: Transit times vary significantly based on the chosen mode of transport, destination port/address, and prevailing customs clearance timelines. Estimated Delivery Dates (EDD) provided at checkout are indicative and not legally binding guarantees.
2.3 Delays and Force Majeure: ImpexShips acts as an intermediary technology platform. We are not liable for any delay in delivery caused by the courier company, postal authorities, port congestion, customs inspections, strikes, or any Force Majeure event. Our guarantee is strictly limited to ensuring the seller hands over the consignment to the transporter within the stipulated SLA.
Given the B2B nature of the platform, the point at which risk and liability transfer from the seller to the buyer is governed by the specific Incoterms (e.g., FOB, CIF, EXW) negotiated and selected during the transaction.
Buyers are strongly advised to procure adequate marine or transit insurance for their cargo. ImpexShips does not automatically provide insurance unless specifically purchased as an add-on service during checkout.
4.1 Automated Calculation: For standard parcels and supported domestic routes, shipping costs are calculated dynamically via our logistics API integration and displayed transparently at checkout.
4.2 Custom Freight Quotes: For oversized cargo, specialized equipment, or complex international routes, shipping costs cannot be auto-calculated. In such scenarios, the buyer will receive a separate, offline freight invoice after the seller coordinates with the forwarder. Payment of this freight invoice is required before dispatch.
Delivery of all orders will be executed to the registered address/port provided by the buyer. Delivery completion will be confirmed electronically via email to the address specified during your account registration. Upon receiving the goods, the buyer or their authorized receiving agent must sign the Proof of Delivery (POD) or Bill of Lading (BOL).
Tracking issues? Port clearance delays? Contact our dedicated logistics control tower.
Call: +91 98765 43210 | Email: logistics@impexships.com